Complaints Policy

Effective Date: 20th July 2025
Latest Review: 20th July 2025

SeekingTrans.com is committed to maintaining a safe, respectful, and lawful environment for all Users. This Complaints Policy outlines the procedures for reporting, handling, and resolving complaints regarding misuse, abusive behaviour, and illegal or non-compliant content on our platform.

  1. Purpose

This policy ensures that all complaints—especially those relating to illegal content, abusive conduct, copyright or trademark infringement, or violations of user rights—are addressed promptly, fairly, and in compliance with UK regulations, including:

  • The Online Safety Act 2023
  • The UK General Data Protection Regulation (UK GDPR)
  • The Digital Millennium Copyright Act (DMCA) (for international compliance)
  • Card Scheme Regulations relevant to content platforms
  1. Submitting a Complaint or Abuse Report

Complaints must be submitted in English via one of the following methods:

To ensure timely and proper handling, your submission must include:

  • Your full name, email address, and (if relevant) company name
  • A clear description of the issue, including the type of abuse (e.g., child exploitation, harassment, copyright infringement, human trafficking, scamming, phishing, data misuse, or non-consensual content)
  • Relevant evidence (e.g., screenshots, URLs, time stamps, ID documents, registration numbers)
  • The URL or location of the specific content or user profile in question

Depending on the nature of your complaint, we may require the following:

Type of Complaint

Additional Requirements

Child abuse, trafficking, non-consensual content

Description, URL, supporting files or screenshots

Copyright/trademark infringement

Registration number, rights proof, original work sample

Impersonation or data abuse

Copy of government-issued ID or other verifiable identity

Phishing/scam sites

Link to original website, description of fraudulent activity

3. Handling Procedure

All complaints will be handled by our Compliance Team, which monitors and processes each case in line with legal obligations and internal policies.

Standard Resolution Time:

  • Up to 7 business days for most complaints.
  • Immediate action for urgent or high-risk cases (e.g., content involving abuse, exploitation, or unlawful activity).

Where illegal content is confirmed, it will be removed without delay, and relevant authorities may be informed if applicable.

4. Important Notes

  • Anonymous reports may be accepted but are harder to act upon.
  • Vexatious, abusive, or unfounded complaints may result in restrictions or account action against the complainant.
  • This policy is subject to review and updates to reflect changes in legislation and platform practices.

5. Contact

If you have questions about this Complaints Policy or need help submitting a report, contact our team at:
📧 support@seekingtrans.com
🌐 www.seekingtrans.com